Frequently Asked Questions

What materials do you use?

We are a sustainable clothing brand and take pride in offering high-quality materials that not only look stylish but also align with our commitment to the environment.  

For our hoodies and sweatshirts, we use organic cotton as the main fabric. Organic cotton is grown without the use of harmful pesticides and synthetic fertilisers, making it better for both the environment and the workers involved in its production. This natural and breathable fabric ensures that our hoodies and sweatshirts are comfortable and gentle on your skin.  

In addition to organic cotton, we also incorporate synthetic fabrics in our leisurewear collection. These fabrics are specially developed to maximize performance and provide moisture-wicking properties. This means that when you wear our leisurewear, the fabric helps keep moisture away from your body, keeping you comfortable and dry during your activities.  

As a sustainable clothing brand, we believe in promoting responsible fashion choices. By using organic cotton and incorporating performance-oriented synthetic fabrics, we aim to create clothing that not only enhances your style but also respects the environment. Our commitment to sustainability extends beyond just the materials we use; it is ingrained in every aspect of our brand ethos.  

We hope this helps clarify the materials we use in our clothing. If you have any further questions or queries, please feel free to reach out at [email protected]

I Have a Question About Payments

Accepted Payment Methods:

We accept the following credit and debit cards:

• Visa
• Mastercard
• American Express

Digital wallet payments through PayPal, Google Pay, Apple Pay, Klarna and Clearpay are also accepted.

Unfortunately, we cannot accept Visa Electron, Solo Cards, cash or money orders at this time.

For added security, we utiliSe Verified by Visa and Mastercard® SecureCodeTM services which safeguard your card against unauthoriSed use when shopping online with us. To enable this, you must first enroll with your card's issuing bank or organization.

Please contact us if you have any questions about our payment options. We look forward to assisting with your purchase.

What is Klarna?

Please follow this link to our Klarna Page

What is Clearpay?

Please follow this link to our Clearpay Page

How long will delivery take? 

We understand that prompt delivery is important to our customers, and we strive to ensure a smooth and timely delivery process. 

The exact delivery time can vary depending on various factors such as your location and the shipping method chosen. Typically, our standard delivery within the UK takes approximately 1-2 working days from the date of placing your order. However, please note that during busy periods or unforeseen circumstances, there may be slight delays, and delivery could take up to 5 days. Rest assured; we always aim to get your order to you as quickly as possible. 

For customers outside the UK, delivery times may vary depending on the destination country (see below) and the chosen shipping option. We provide estimated delivery times during the checkout process, taking into account the relevant shipping carrier's information. 

To track the progress of your delivery, we provide a tracking number upon dispatch of your order. You can use this tracking number to monitor the status of your package on our website or through the shipping carrier's online portal. 

We understand the excitement of receiving your order, and we appreciate your patience during the delivery process. If you have any further questions or concerns regarding the delivery of your purchase, please don't hesitate to reach out to our friendly team, who will be more than happy to assist you.

Do you ship internationally?

Absolutely! We offer international shipping to customers around the world. To find out if we deliver to your country, please check the delivery countries drop-down menu during the checkout process. Our delivery destinations are subject to stock availability and stock location.

If your country is listed in the delivery countries drop-down menu, it means we can deliver to your location. We work hard to ensure that our products are available to customers worldwide.

However, if you do not see your delivery destination in the drop-down menu, unfortunately, we are currently unable to deliver to your country. Our delivery options may be limited due to various factors, including stock availability and logistical constraints.

We understand that it can be disappointing when we are unable to deliver to a specific country, but we appreciate your understanding in this matter. We are constantly reviewing and expanding our delivery network to reach more customers globally.

If you have any further questions or need assistance, please feel free to reach out to our customer support team. We're here to help and provide you with any additional information you may require.

Thank you for considering our products, and we hope to have the opportunity to serve you in the future!

How long will delivery take and what shipping methods do you offer?

We strive to provide our customers with convenient and reliable shipping options. The specific shipping methods available may vary depending on your location, the nature of the products being shipped, and other factors. During the checkout process, you will be presented with the available shipping methods for your order.

All orders are shipped from our UK warehouse via Royal Mail's Tracked 24 service, which provides delivery tracking for your convenience.

For UK deliveries, you can generally expect to receive your order within 1-2 working days after dispatch. During our busier sales seasons, UK deliveries may take slightly longer at up to 5 working days.

For European deliveries, standard transit times are 3-5 working days after your order has shipped. However, during busy sales periods or depending on the destination country, deliveries to Europe can take up to 14 working days.

For Rest of World deliveries, average transit time is 7-10 working days after dispatch. This can be extended to up to 21 working days during busy ordering times, and depending on the destination country.

This service also includes compensation for loss and damage protection up to £50. Signature confirmation is available upon request prior to shipment for an additional fee.

Please note that these are approximate delivery times and can vary depending on various circumstances beyond our control, such as unexpected delays in transit or customs clearance procedures.

If you have any specific concerns about the delivery timeframe for your order, our customer support team is here to assist you. You can reach out to us via email and we will do our best to provide you with the information you need.

We appreciate your patience and understanding, and we are committed to delivering your order as quickly and efficiently as possible. Thank you for choosing I Am Me Clothing, and we look forward to bringing you an excellent shopping experience!

If you have any specific questions the shipping methods, our friendly customer support team is here to help. Feel free to reach out to us via email and we will be more than happy to assist you.

How much is shipping?

Our shipping fees vary based on the type and quantity of items in your order, as well as the destination country.

For orders shipped within the UK:

Leisurewear tops £2.50

Leggings, Sweatshirts, hoodies or multiple items £5.50

For orders shipped to Europe:

Leisurewear tops £6.25

Leggings, Sweatshirts, hoodies or multiple items £9.15

For orders shipped to the Rest of the World:

Leisurewear tops £8.50

Leggings, Sweatshirts, hoodies or multiple items £15.25

The shipping cost for each order will be calculated and shown during checkout based on the size, weight and number of items purchased. Let us know if you need any clarification on shipping rates to your location! 

How can I track my shipment?

Since we utilise Royal Mail's Tracked 24 service for all our shipments, you can easily track your package's progress after we dispatch it.

Once your order has left our warehouse, we will send you a confirmation email that contains your unique Tracked 24 tracking number and a link to the Royal Mail tracking site. All you need to do is enter the tracking number on their website to view real-time updates of your parcel's journey to you.

The tracking updates will show when your package was dispatched, each step along the delivery route, estimated delivery timeframe, and final confirmation of delivery. If you prefer to track on your phone, Royal Mail also offers a mobile app for tracking Tracked 24 shipments on the go.

The system will then display the current status and whereabouts of your shipment. You will be able to see updates such as when the package was shipped, its location in transit, and the expected delivery date.

Please note that it may take a short while for the tracking information to become available after your package has been shipped. If you experience any difficulties or have any questions, our helpful customer support team is always available to assist you. Don't hesitate to reach out to us via email or our customer helpline.

We understand that tracking your shipment is essential for your peace of mind, so we strive to provide you with accurate and up-to-date information every step of the way.

Thank you for choosing us, and we hope you find our tracking system easy to use and helpful in keeping you informed about the progress of your shipment! 

What do I do if my order doesn't arrive?

We understand that it can be disappointing and concerning if your order doesn't arrive within the expected timeframe. Please rest assured that we are here to assist you in resolving this matter.

If your order hasn't arrived by the estimated delivery date, we recommend taking the following steps:

1. Check the tracking information: Start by checking the tracking number provided to you when your order was shipped. Visit the carrier's website and enter your tracking number to see the latest updates on the whereabouts of your package. Occasionally, there may be delays due to unforeseen circumstances such as weather conditions or logistical issues.
2. Allow for some additional time: In certain cases, especially during peak seasons or international shipments, there may be slight delays in delivery. Delivery times can vary depending on factors beyond our control. We kindly ask for your patience and understanding during these circumstances. If the estimated delivery date has passed, please proceed to the next step.
3. Contact customer support: If your order hasn't arrived and you've ensured that the estimated delivery date has passed, please reach out to our dedicated customer support team. They will be more than happy to assist you in locating your order, investigating any potential issues, and providing you with the necessary information.
4. Provide order details: When contacting customer support, please provide them with your order number and any relevant details regarding your purchase. This will help expedite the process and allow us to investigate the situation thoroughly.

We take any shipping or delivery issues seriously, and we will work diligently to resolve the situation as quickly as possible. Our goal is to ensure that you receive your order in a timely manner and enjoy a positive shopping experience with us.

Please remember that our customer support team is here to assist you throughout this process. Feel free to contact them via email [email protected]

Are your "clothes" ethically sourced?

At I Am Me Clothing, we make it a priority to ensure all our apparel is produced ethically and sustainably.

We only work with manufacturing partners and factories that have been fully audited and vetted to guarantee fair labour practices. The welfare of the workers producing our garments is critically important to us. Our partners must provide safe conditions, reasonable wages and working hours, prohibit forced or child labour, and meet all environmental regulations.

By partnering with ethical factories that align with our values and standards, we can feel confident that each item our customers receive has been made with care by workers who have been compensated and treated with dignity. We will continue being fully transparent about our supply chain and holding our partners to the highest ethical standards. Please feel free to contact us if you have any other questions!

Are your products vegan?

We do offer a small selection of garments that are approved as vegan by PETA. These items are marked with the PETA vegan sign on their product page for easy identification.

While our full collection is not yet completely vegan, expanding our vegan offerings is an important goal for us. We are working diligently with our suppliers and manufacturers to increase the number of animal-free materials and dyes used in our garments. Although we still have more progress to make, we are committed to growing our line of ethical and sustainable vegan clothing.

Please keep an eye out for new vegan products released in the future. We appreciate you choosing compassionate, vegan apparel and welcome your feedback on how we can continue improving in this space.

Do you accommodate larger sizes?

We currently offer a size range of 8-16 for women's items and M-XXL for men's, all in standard lengths. However, we realize this does not accommodate all body types and sizes.

As a newer brand, we are still learning about the needs of our diverse customer base. If you require a size outside of our current range, please let us know! We highly value feedback on sizing and fit preferences as it will allow us to expand our offerings in future collections.

Though our size options are limited at the moment, our goal is to be as inclusive as possible. We hope to widen our size range over time so more customers can comfortably enjoy our apparel. Please reach out if a size you need is unavailable so we can consider adding it. We appreciate you joining us on this journey as we work to represent all bodies and make fashion accessible to everyone!

How can I contact your customer service? 

Our initial and preferred method of contact is via email. To reach us with any questions, concerns, or feedback, please send a message to [email protected]. Email allows us to handle a high volume of inquiries and ensures we have a written record of each request, so we can thoroughly address each one.

Once we receive your email, a representative will respond as quickly as possible during normal business hours. If the issue requires additional follow-up or troubleshooting, we may ask to continue the conversation by phone.

Our customer service team answer queries during our hours of operation from 9am to 5pm GMT Monday to Friday.

We aim to provide exceptional service via whichever contact method works best for you. Please email to [email protected] anytime you need assistance and we'll be happy to help!